| 1. |
By
purchasing our products you agree to the following policies. |
| 2. |
A
5% discount is offered to any order of $150.00 or more. In
addition, we will give you free S&H for orders over $250.00. |
| 3. |
All
prices are quoted in US Dollars. We will only ship to the same name
and address of the credit card holder. This is to protect
people from unauthorized use of their credit cards. We realize
this is sometimes an inconvenience, but believe us this is
very necessary for your protection and ours. |
| 4. |
Our
Sterling Jewelry comes from outside US Continent but you will not pay for
international shipping (see our shipping charges below). Our Jewelry is
"On Order" as stock is limited. Please allow 2 to 3 weeks for your jewelry
to get to your door. We do not share aggregated demographic information
with our partners and advertisers. We use an International shipping company to
ship orders (UPS), and a credit card processing company to bill users for
goods and services (PayPal & InternetSecure). These companies have only
access to the necessary information you provide us and do not retain, share,
store or use personally identifiable information for any secondary purposes.
Paypal and InternetSecure do not even share your credit card # and information
with 99Venus Jewelry. They process your card and send the payments into
our account.
|
| 5. |
Through
this site, we will only take credit cards and Money Orders through Paypal,
and InternetSecure. For personal check and cashier checks, contact
us. Orders made by personal checks will be fulfilled when the check has
cleared on our accounts. We only ship to areas in the continental United
States. International Customers may contact us for other payment and shipping arrangements. Wholesale
prices are also available. Please contact us for wholesale orders.
|
| 6. |
Since
all of our silver work is handcrafted. We can guarantee only the quality
of our products. We cannot guarantee that any two pieces will be absolutely
identical. An item may be temporarily out of stock. We will email you if
this occurs. Prices and product availability are subject to change without
prior notice.
|
| 7. |
When
you place an order online you will receive emails confirming that order.
Please ensure that your correct e-mail address is included. Ordering a product
with a wrong e-mail address may complicate and delay the ordering process
and delivery. Our website offers a SSL secure server shopping cart system
using cookies with PayPal and InternetSecure. We accepts Visa, MasterCard,
Discover, Amex, Paypal and Money Order. On the order form you can safely
enter your credit card number which encrypts all submitted information using
the latest encryption technology. We do not have access to your credit card
information. InternetSecure and Paypal will transfer the money into our
account without giving us your credit card number. You will be automatically
notified upon your entrance into the secure payment page. You can check
the security status and statements of InternetSecure and 99Venus Jewelry
with PayPal, WebTrust and Verisign by clicking on their appropriate links
or logos. Paypal makes sending money as easy as sending email. It's a very
simple process to sign up with instructions on the PayPal home page. Members
can instantly and securely send money to anyone in the U.S. and 37 other
countries with an email address. You may also use PayPal on your web-enabled
cell phone.
|
| 8. |
If you are not satisfied with our products and wish to make a return or
exchange, please contact us within 2 days of the time you received your
order. Your payment will also be refunded to you or credit will be established
towards an other item as soon as our product(s) is returned via a traceable
courier (UPS, FedEx, USPS express mail, or registered mail). You are always
responsible for paying any non-refundable S&H fees. Cost of delivering the
exchanged items will be the responsibility of the customer. This is of course
providing you send us the same piece back that we sent you! (And we do have
ways of checking)
|
| 9. |
Every
care is taken to ensure that the product you order from 99Venus Jewelry
arrive in perfect condition with insurance and tracking number. If however
you receive an item that is in any way broken or faulty, contact us within
24 hours and return it to us within 7 business days and we will promptly
replace it free of charge. For items returned 7 business days or more after
the delivery date, a handling charge of $5.00 will be applied. If you make
an order and change your mind or see that it is the wrong size, you would
have to send it back for a credit minus shipping and handling and re-order
it in the size you want (or the one you want). The re-order would be subject
to shipping and handling charges like the original order. We will not replace
or credit an item that appears to have been damaged through wear and tear.
|
| 10. |
In the unlikely event of 99Venus Jewelry supplying your order incorrectly,
contact us within 2 working days of delivery with your invoice number and
full detail of your order. We will correct any error as quickly as possible
at no extra charge.
|
| 11. |
All
orders of over $250.00 get free S&H plus our 5% discount listed
in point 1 of our policies. Otherwise, the cost for the handling
of the 99Venus jewelry is only $3.00. The cost of shipping
including insurance and tracking number is a flat fee of $5.00
Which brings it to a non refundable total
of $8.00 for US. We use UPS services for shipping of the jewelry.
If UPS did deliver a package in question, as evidenced by
their on line tracking system, we would consider our obligation
fulfilled. All orders of over $250.00 require the signature
of the purchaser on delivery.
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